Is warranty included in my newly purchased sewing machine / overlocker?
Yes. Your new sewing machine comes with one-year free warranty. For products of anti-pandemic sale collection, they come with three-month warranty.
How do I request a repair service?
You can drop your sewing machine to any retail location (expect Jordan counter) during their business hours and we will pick it up to our service centre. You can also deliver it to our office in Kwai Chung during the business hours (Monday to Friday: 9a.m.–5p.m., Saturday: 9a.m.–12:30p.m., lunch hours: 12:30p.m.–1:30p.m.) . We will contact you once the machine is repaired，and you can collect the repaired machine from the office or the retail location where you dropped off the machine.
My SINGER® sewing machine / overlocker model is very old. Will you repair it?
You can contact the maintenance service at 26101611 or by email at email@example.com providing more information and details such as model number, area of problems, so that we can check if parts are still available for repair.
My sewing machine / overlocker is not from SINGER®. Can you repair it?
We only provide support service for SINGER® sewing machines and overlockers.
Product parts, sewing accessories, and user manuals
I would like to buy the parts for my machine but I don't know what model it is. What should I do?
You can contact maintenance and warehouse department at 26101611 or by email at firstname.lastname@example.org. You can tell the staff the model of the sewing machine you would like to buy parts/accessories for enquiry.
I need to have an extra copy of user manual for my sewing machine. Can you give me one?
You can contact our maintenance service department at 26101611 or by email at email@example.com , providing the model number for the user manual, and we’ll check the availability and get back to you as soon as possible.
Is your delivery service free?
We offer free delivery service for any orders of sewing machines, overlockers, or steam press within Hong Kong territories.
For orders to be shipped to Outlying Islands (Peng Chau, Cheung Chau, Lamma Island, Lantau Island), Ma Wan, Discovery Bay and border areas, a delivery fee will be charged and collected upon delivery of goods. The orders will be shipped by SF Express and the fees are estimated as follows:
- Sewing machine or overlocker: $100–130/unit
- Steam press: $130–180/unit
For each pair of scissors, an estimated delivery fee of $30 will be charged. The fee will be waived if it is ordered and shipped together with the sewing machine, overlocker or steam press.
For products of anti-pandemic sale, they will be delivered by SF Express and the delivery fee will be paid by customer upon collection of goods.
When will I get my sewing machine?
We deliver products on Monday and Thursday (except public holidays). We will call to confirm before delivery. If you haven't received the order, please call us at 28581551 or email us at firstname.lastname@example.org.
Product problem, refund and returns
There is problem in my newly purchased product. What should I do?
You can call us at 28581551 or email us at email@example.com to discuss the issue.
I would like to make a refund/exchange the product. What should I do?
You can make a request within 7 days since your purchase. Whether the request will be entertained is subject to our sole discretion. For more details, please read our Returns Policy.